Refund policy

 Returns and Refunds. Except for the limited non-returnable items, Products may be returned at your expense subject to the requirements listed below.  Except in the case of returns due to a defective product or incorrect shipment, all refunds will be issued for the value of the product only (excluding any handling charges, shipping charges, or other service charges).

(a)            Pumps. You may return breast pumps within 30 days of Confirmation, provided that:

• The items were purchased from milkmate.com; and
• They are unopened (factory seal intact), unused, and in original packaging.

We reserve the right to inspect returned items to determine in our sole discretion whether a return has satisfied the foregoing conditions before issuing a refund or exchange.

(b)           Breast Shield Kits and Accessories. All purchases of our breast shield kits and pump accessories (e.g. inserts, milk pouches) are final sales and non-refundable unless defective.

(c)            Other Items. You may return items such as milk storage products (“Other Items”) for a refund or exchange within 30 days of the Confirmation date, provided that:

• The item was purchased directly from milkmate.com; and
• It is unused, unworn, in original packaging with all tags attached.

We reserve the right to inspect returned items to determine in our sole discretion whether a return has satisfied the foregoing conditions before issuing a refund or exchange.

(d)           Partner Products. Third-party products must be returned directly to the manufacturer in accordance with their policies. MilkMate does not process returns or issue refunds for these items.

(e)            To request a return:

• Contact Customer Service with your order number and reason.
• Approved returns must be shipped back in original packaging.
• Refunds issued within 5–10 business days after inspection.